Response to Frequently Asked Questions

We’ve seen that there is availability for the dates we’re interested in. How can we confirm the reservation?

You can send an email or complete the form on the contact page. It’s necessary to confirm the dates and the number of people staying, as well as to pay the deposit for the reservation.

How much is the deposit for the accommodation reservation?

The deposit for reservations is a minimum of 30% of the reservation value and must be paid as part of the reservation.

If we are unable to attend, is it possible to recover the deposit?

Yes, cancellations are accepted up to 4 months before the arrival date.

We have reserved for a confirmed group of people. Is it possible to invite more people to spend the day?

The country house is reserved exclusively for the booked group. Any additional guests must be notified to the property in advance to be considered for the reservation.

Is it possible to hire additional services to the accommodation?

We work exclusively with providers who respect the environment of the country house. For any additional needs, they must inform the property to assess their suitability.

Will we have access to the entire country house?

To know which rooms will be available, we need to know the dates and the number of people, as rooms will be assigned based on the most suitable for each season.

Will we share the space with others?

The country house is reserved for one group at a time. We will also be attentive to your needs and ensure that you enjoy the exclusive privacy of the space.

Is it possible to use the pool and barbecue during our stay?

As the pool is outdoors, it will be closed for use during the winter months; however, you can enjoy the barbecue and the garden all year round.

For any other questions or suggestions, feel free to contact us by sending an email to masiavallfort@vallfort.com or through the contact form.